{"id":68045,"date":"2025-01-24T20:12:06","date_gmt":"2025-01-24T20:12:06","guid":{"rendered":"https:\/\/bazaar.express\/return-and-exchange\/"},"modified":"2026-06-04T13:05:33","modified_gmt":"2026-06-04T13:05:33","slug":"return-and-exchange","status":"publish","type":"page","link":"https:\/\/bazaar.express\/fr\/return-and-exchange\/","title":{"rendered":"Politique de retour et d\u2019\u00e9change"},"content":{"rendered":"\n<div id=\"wd-42f375a5\" class=\"wp-block-wd-row\">\n<div id=\"wd-ab37dd53\" class=\"wp-block-wd-column\">\n<p id=\"wd-ec86d08b\" class=\"wp-block-wd-paragraph\"><strong>Derni\u00e8re mise \u00e0 jour : 01\/06\/2026<\/strong><\/p>\n\n\n\n<p id=\"wd-6f4ba513\" class=\"wp-block-wd-paragraph\">Chez <strong>Bazaar Express<\/strong>, nous nous engageons \u00e0 proposer des produits de qualit\u00e9 et une exp\u00e9rience d\u2019achat fluide. Veuillez lire attentivement notre politique de retour et de remboursement avant de passer commande.<\/p>\n\n\n\n<div id=\"wd-64ca2dc1\" class=\"wp-block-wd-divider wd-style-line\"><\/div>\n\n\n\n<h2 id=\"wd-c1466e04\" class=\"wp-block-wd-title title\">1. Retours et \u00e9changes \u2013 Cas accept\u00e9s<\/h2>\n\n\n\n<p id=\"wd-25d17e47\" class=\"wp-block-wd-paragraph\">Nous acceptons les <strong>retours ou \u00e9changes<\/strong> uniquement dans les cas suivants :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Le produit arrive <strong>endommag\u00e9<\/strong><\/li>\n\n\n\n<li>Le produit est <strong>p\u00e9rim\u00e9 \u00e0 la livraison<\/strong><\/li>\n\n\n\n<li>Le client re\u00e7oit un <strong>article incorrect<\/strong><\/li>\n\n\n\n<li>Le produit pr\u00e9sente un <strong>d\u00e9faut de fabrication<\/strong><\/li>\n<\/ul>\n\n\n\n<p id=\"wd-dfc75c02\" class=\"wp-block-wd-paragraph\">Tout probl\u00e8me doit \u00eatre signal\u00e9 <strong>dans les 48 heures suivant la livraison<\/strong>.<\/p>\n\n\n\n<div id=\"wd-16274de7\" class=\"wp-block-wd-divider wd-style-line\"><\/div>\n\n\n\n<h2 id=\"wd-eb71ee1b\" class=\"wp-block-wd-title title\">2. Justificatifs et conditions de r\u00e9clamation<\/h2>\n\n\n\n<p id=\"wd-59a16323\" class=\"wp-block-wd-paragraph\">Pour traiter toute demande de retour, d\u2019\u00e9change ou de remboursement, le client doit fournir :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Des photos ou vid\u00e9os nettes du produit<\/li>\n\n\n\n<li>L\u2019emballage d\u2019origine<\/li>\n\n\n\n<li>Le num\u00e9ro de commande<\/li>\n<\/ul>\n\n\n\nLes r\u00e9clamations sans preuves suffisantes peuvent \u00eatre rejet\u00e9es.\n\n\n\n<div id=\"wd-15284a5c\" class=\"wp-block-wd-divider wd-style-line\"><\/div>\n\n\n\n<h2 id=\"wd-3346a822\" class=\"wp-block-wd-title title\">3. Articles non retournables<\/h2>\n\n\n\n<p id=\"wd-653c5edd\" class=\"wp-block-wd-paragraph\">Pour des raisons d\u2019hygi\u00e8ne et de s\u00e9curit\u00e9, nous <strong>n\u2019acceptons ni retours ni remboursements<\/strong> dans les cas suivants :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Le produit a \u00e9t\u00e9 <strong>ouvert ou utilis\u00e9<\/strong><\/li>\n\n\n\n<li>La demande de retour concerne des <strong>frais de douane ou droits d\u2019importation<\/strong> que le client refuse de payer<\/li>\n\n\n\n<li>Le probl\u00e8me repose sur des <strong>all\u00e9gations fausses ou trompeuses<\/strong><\/li>\n\n\n\n<li>Produits endommag\u00e9s en raison d\u2019une mauvaise utilisation ou d\u2019une manipulation incorrecte<\/li>\n<\/ul>\n\n\n\n<p id=\"wd-37e894df\" class=\"wp-block-wd-paragraph\">\u26a0\ufe0f Veuillez noter :<br\/>Nous <strong>ne sommes pas responsables des d\u00e9cisions des douanes<\/strong>, mais nous aidons toujours nos clients \u00e0 <strong>r\u00e9duire les frais de douane autant que possible<\/strong>.<\/p>\n\n\n\n<div id=\"wd-e7c80a64\" class=\"wp-block-wd-divider wd-style-line\"><\/div>\n\n\n\n<h2 id=\"wd-1749d5a5\" class=\"wp-block-wd-title title\">4. Avertissement concernant les cadeaux offerts<\/h2>\n\n\n\n<p id=\"wd-fee016a2\" class=\"wp-block-wd-paragraph\">Dans certaines exp\u00e9ditions, nous pouvons inclure des <strong>cadeaux offerts<\/strong> afin de faire d\u00e9couvrir davantage de nos produits \u00e0 nos clients.<br\/>Ces cadeaux sont <strong>promotionnels<\/strong> et <strong>ne sont pas garantis<\/strong> avec chaque commande.<\/p>\n\n\n\n<div id=\"wd-c951aca6\" class=\"wp-block-wd-divider wd-style-line\"><\/div>\n\n\n\n<h2 id=\"wd-2b238820\" class=\"wp-block-wd-title title\">5. Politique d\u2019exp\u00e9dition internationale et de poids<\/h2>\n\n\n\n<p id=\"wd-47928d8c\" class=\"wp-block-wd-paragraph\">En raison des r\u00e9glementations internationales relatives \u00e0 l\u2019exp\u00e9dition des cosm\u00e9tiques :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Si une commande <strong>d\u00e9passe 3 kg<\/strong>, en particulier pour les produits cosm\u00e9tiques, elle peut \u00eatre exp\u00e9di\u00e9e en <strong>plusieurs colis<\/strong><\/li>\n\n\n\n<li>Chaque colis ne d\u00e9passera pas <strong>3 kg par bo\u00eete<\/strong>, conform\u00e9ment aux lois internationales sur l\u2019exp\u00e9dition<\/li>\n<\/ul>\n\n\n\nCela <strong>n\u2019affecte ni la valeur de la commande ni la quantit\u00e9 des produits<\/strong>.\n\n\n\n<div id=\"wd-63ff5279\" class=\"wp-block-wd-divider wd-style-line\"><\/div>\n\n\n\n<h2 id=\"wd-de1f2198\" class=\"wp-block-wd-title title\">6. Transporteur et suivi d\u2019exp\u00e9dition<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Nous exp\u00e9dions actuellement les commandes via <strong>DHL<\/strong><\/li>\n\n\n\n<li>Un <strong>num\u00e9ro de suivi<\/strong> sera fourni une fois l\u2019exp\u00e9dition effectu\u00e9e afin que les clients puissent suivre l\u2019\u00e9tat de la livraison<\/li>\n<\/ul>\n\n\n\n<div id=\"wd-8c1012c2\" class=\"wp-block-wd-divider wd-style-line\"><\/div>\n\n\n\n<h2 id=\"wd-ed962087\" class=\"wp-block-wd-title title\">7. Jours ouvr\u00e9s du transporteur<\/h2>\n\n\n\nVeuillez noter que les op\u00e9rations d\u2019exp\u00e9dition en \u00c9gypte <strong>ne<\/strong> fonctionnent pas les jours suivants :\n\n\n\n<ul class=\"wp-block-list\">\n<li>Vendredi<\/li>\n\n\n\n<li>Samedi<\/li>\n\n\n\n<li>Jours f\u00e9ri\u00e9s officiels en \u00c9gypte<\/li>\n<\/ul>\n\n\n\nLes retards pendant ces p\u00e9riodes \u00e9chappent \u00e0 notre contr\u00f4le.\n\n\n\n<div id=\"wd-0e2e2259\" class=\"wp-block-wd-divider wd-style-line\"><\/div>\n\n\n\n<h2 id=\"wd-8c6aeaa4\" class=\"wp-block-wd-title title\">8. Remboursements et remplacements (notre responsabilit\u00e9)<\/h2>\n\n\n\n<p id=\"wd-6bec64fc\" class=\"wp-block-wd-paragraph\">Si le probl\u00e8me est confirm\u00e9 comme \u00e9tant <strong>de notre faute<\/strong> (article incorrect, endommag\u00e9, p\u00e9rim\u00e9 ou d\u00e9fectueux) :<\/p>\n\n\n\n<p id=\"wd-88c325df\" class=\"wp-block-wd-paragraph\">Nous proposerons l\u2019une des options suivantes :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Renvoyer l\u2019envoi sans frais<\/strong>, frais de livraison inclus<br\/>OU<\/li>\n\n\n\n<li><strong>Remboursement int\u00e9gral<\/strong> sur le compte bancaire du client ou via le mode de paiement initial<\/li>\n<\/ul>\n\n\n\n<p id=\"wd-41223ed5\" class=\"wp-block-wd-paragraph\">\u2714 Le remboursement comprend <strong>le prix du produit + les frais de livraison<\/strong><br\/>\u2714 D\u00e9lai de traitement : <strong>7 \u00e0 14 jours ouvr\u00e9s<\/strong><\/p>\n\n\n\n<p id=\"wd-584e3e02\" class=\"wp-block-wd-paragraph\">Le client recevra le <strong>montant total sans aucune d\u00e9duction<\/strong>.<\/p>\n\n\n\n<div id=\"wd-dc629414\" class=\"wp-block-wd-divider wd-style-line\"><\/div>\n\n\n\n<h2 id=\"wd-8d81bdf0\" class=\"wp-block-wd-title title\">9. Frais de retour<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Les frais de retour (le cas \u00e9ch\u00e9ant) sont <strong>\u00e0 la charge du client<\/strong><\/li>\n\n\n\n<li>Sauf dans les cas o\u00f9 l\u2019erreur est <strong>enti\u00e8rement de notre responsabilit\u00e9<\/strong>, auquel cas nous prenons tous les frais en charge<\/li>\n<\/ul>\n\n\n\n<div id=\"wd-f99e5182\" class=\"wp-block-wd-divider wd-style-line\"><\/div>\n\n\n\n<h2 id=\"wd-2345d4d2\" class=\"wp-block-wd-title title\">10. Service client<\/h2>\n\n\n\nNotre \u00e9quipe d\u2019assistance est disponible <strong>24h\/24 et 7j\/7<\/strong> pour vous aider.\n\n\n\n<p id=\"wd-96cb876f\" class=\"wp-block-wd-paragraph\">\ud83d\udcf1 WhatsApp : <strong>+201503555598<\/strong><br\/>\ud83d\udce7 E-mail : <strong>bazaarexpressapp@gmail.com<\/strong><\/p>\n<\/div>\n\n\n\n<div id=\"wd-7f92c65a\" class=\"wp-block-wd-column wd-sticky-on-lg wd-align-s-start\">\n<h2 id=\"wd-01a6efe1\" class=\"wp-block-wd-title title\">Besoin d\u2019aide ?<\/h2>\n\n\n\n<ul id=\"wd-d5991ee1\" class=\"wp-block-wd-list wd-list wd-type-image wd-style-default\">\n<li id=\"wd-e1629606\" class=\"wp-block-wd-list-item\"><div class=\"wd-icon\"><img loading=\"lazy\" decoding=\"async\" width=\"450\" height=\"450\" src=\"https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/free-whatsapp-logo-3d-illustration-download-in-png-blend-fbx-gltf-file-formats-social-media-pack-logos-illustrations-4642760@0.webp\" alt=\"\" class=\"wp-image-34820\" title=\"\" srcset=\"https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/free-whatsapp-logo-3d-illustration-download-in-png-blend-fbx-gltf-file-formats-social-media-pack-logos-illustrations-4642760@0.webp 450w, https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/free-whatsapp-logo-3d-illustration-download-in-png-blend-fbx-gltf-file-formats-social-media-pack-logos-illustrations-4642760@0-300x300.webp 300w, https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/free-whatsapp-logo-3d-illustration-download-in-png-blend-fbx-gltf-file-formats-social-media-pack-logos-illustrations-4642760@0-150x150.webp 150w, https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/free-whatsapp-logo-3d-illustration-download-in-png-blend-fbx-gltf-file-formats-social-media-pack-logos-illustrations-4642760@0-430x430.webp 430w\" sizes=\"auto, (max-width: 450px) 100vw, 450px\" \/><\/div><span class=\"wd-list-content\"><a href=\"#https:\/\/wa.me\/+201143320146\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">(+20) 1503555598<\/a><\/span><\/li>\n\n\n\n<li id=\"wd-771a7274\" class=\"wp-block-wd-list-item\"><div class=\"wd-icon\"><img loading=\"lazy\" decoding=\"async\" width=\"1500\" height=\"1500\" src=\"https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/Messenger.jpg\" alt=\"\" class=\"wp-image-34852\" title=\"\" srcset=\"https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/Messenger.jpg 1500w, https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/Messenger-300x300.jpg 300w, https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/Messenger-800x800.jpg 800w, https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/Messenger-150x150.jpg 150w, https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/Messenger-768x768.jpg 768w, https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/Messenger-430x430.jpg 430w, https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/Messenger-700x700.jpg 700w\" sizes=\"auto, (max-width: 1500px) 100vw, 1500px\" \/><\/div><span class=\"wd-list-content\"><a href=\"#\">Messenger<\/a><\/span><\/li>\n\n\n\n<li id=\"wd-4e13e4ae\" class=\"wp-block-wd-list-item\"><div class=\"wd-icon\"><img loading=\"lazy\" decoding=\"async\" width=\"735\" height=\"667\" src=\"https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/d7ddf0e936c39db320e15869d30eda95.jpg\" alt=\"\" class=\"wp-image-34823\" title=\"\" srcset=\"https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/d7ddf0e936c39db320e15869d30eda95.jpg 735w, https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/d7ddf0e936c39db320e15869d30eda95-331x300.jpg 331w, https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/d7ddf0e936c39db320e15869d30eda95-430x390.jpg 430w, https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/d7ddf0e936c39db320e15869d30eda95-700x635.jpg 700w, https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/d7ddf0e936c39db320e15869d30eda95-150x136.jpg 150w\" sizes=\"auto, (max-width: 735px) 100vw, 735px\" \/><\/div><span class=\"wd-list-content\"><a href=\"bazaarexpressapp@gmail.com\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">E-mail : bazaarexpressapp@gmail.com<\/a><\/span><\/li>\n<\/ul>\n\n\n\t\t\t<div\n\t\t\t\t\t\tid=\"wd-d2c63a01\"\n\t\t\t\t\t\tclass=\" wd-social-icons wd-style-colored wd-size-default social-follow wd-shape-circle  wd-d2c63a01\">\n\t\t\t\t\t\t\t\t\n\n<span id=\"wd-617d8ed6\" class=\"wp-block-wd-paragraph wd-label\">Abonnez-vous<\/span>\n\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<a rel=\"noopener noreferrer nofollow\" href=\"https:\/\/www.facebook.com\/share\/19C6P9wb9Y\/\" target=\"_blank\" class=\" wd-social-icon social-facebook\" aria-label=\"Lien social Facebook\">\n\t\t\t\t\t\t<span class=\"wd-icon\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<a rel=\"noopener noreferrer nofollow\" href=\"https:\/\/www.instagram.com\/bazaarexpressapp\/?igsh=YzljYTk1ODg3Zg#\" target=\"_blank\" class=\" wd-social-icon social-instagram\" aria-label=\"Lien social Instagram\">\n\t\t\t\t\t\t<span class=\"wd-icon\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":174,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-68045","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/bazaar.express\/fr\/wp-json\/wp\/v2\/pages\/68045","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bazaar.express\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bazaar.express\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bazaar.express\/fr\/wp-json\/wp\/v2\/users\/174"}],"replies":[{"embeddable":true,"href":"https:\/\/bazaar.express\/fr\/wp-json\/wp\/v2\/comments?post=68045"}],"version-history":[{"count":1,"href":"https:\/\/bazaar.express\/fr\/wp-json\/wp\/v2\/pages\/68045\/revisions"}],"predecessor-version":[{"id":68046,"href":"https:\/\/bazaar.express\/fr\/wp-json\/wp\/v2\/pages\/68045\/revisions\/68046"}],"wp:attachment":[{"href":"https:\/\/bazaar.express\/fr\/wp-json\/wp\/v2\/media?parent=68045"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}