{"id":68390,"date":"2025-01-24T20:12:06","date_gmt":"2025-01-24T20:12:06","guid":{"rendered":"https:\/\/bazaar.express\/return-and-exchange\/"},"modified":"2026-06-04T16:59:08","modified_gmt":"2026-06-04T16:59:08","slug":"return-and-exchange","status":"publish","type":"page","link":"https:\/\/bazaar.express\/pt-br\/return-and-exchange\/","title":{"rendered":"Pol\u00edtica de Trocas e Devolu\u00e7\u00f5es"},"content":{"rendered":"\n<div id=\"wd-42f375a5\" class=\"wp-block-wd-row\">\n<div id=\"wd-ab37dd53\" class=\"wp-block-wd-column\">\n<p id=\"wd-ec86d08b\" class=\"wp-block-wd-paragraph\"><strong>\u00daltima atualiza\u00e7\u00e3o: 01\/06\/2026<\/strong><\/p>\n\n\n\n<p id=\"wd-6f4ba513\" class=\"wp-block-wd-paragraph\">Na <strong>Bazaar Express<\/strong>, nosso objetivo \u00e9 oferecer produtos de alta qualidade e uma experi\u00eancia de compra sem complica\u00e7\u00f5es. Leia atentamente nossa pol\u00edtica de reembolso e devolu\u00e7\u00e3o antes de fazer seu pedido.<\/p>\n\n\n\n<div id=\"wd-64ca2dc1\" class=\"wp-block-wd-divider wd-style-line\"><\/div>\n\n\n\n<h2 id=\"wd-c1466e04\" class=\"wp-block-wd-title title\">1. Trocas e Devolu\u00e7\u00f5es \u2013 Casos Aceitos<\/h2>\n\n\n\n<p id=\"wd-25d17e47\" class=\"wp-block-wd-paragraph\">Aceitamos <strong>trocas ou devolu\u00e7\u00f5es<\/strong> apenas nas seguintes situa\u00e7\u00f5es:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>O produto chega <strong>danificado<\/strong><\/li>\n\n\n\n<li>O produto est\u00e1 <strong>vencido na entrega<\/strong><\/li>\n\n\n\n<li>O cliente recebe o <strong>item errado<\/strong><\/li>\n\n\n\n<li>O produto apresenta <strong>defeito de fabrica\u00e7\u00e3o<\/strong><\/li>\n<\/ul>\n\n\n\n<p id=\"wd-dfc75c02\" class=\"wp-block-wd-paragraph\">Qualquer problema deve ser comunicado <strong>em at\u00e9 48 horas ap\u00f3s a entrega<\/strong>.<\/p>\n\n\n\n<div id=\"wd-16274de7\" class=\"wp-block-wd-divider wd-style-line\"><\/div>\n\n\n\n<h2 id=\"wd-eb71ee1b\" class=\"wp-block-wd-title title\">2. Comprovantes e Requisitos da Solicita\u00e7\u00e3o<\/h2>\n\n\n\n<p id=\"wd-59a16323\" class=\"wp-block-wd-paragraph\">Para processar qualquer solicita\u00e7\u00e3o de troca, devolu\u00e7\u00e3o ou reembolso, o cliente deve fornecer:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Fotos ou v\u00eddeos n\u00edtidos do produto<\/li>\n\n\n\n<li>Embalagem original<\/li>\n\n\n\n<li>N\u00famero do pedido<\/li>\n<\/ul>\n\n\n\n<p id=\"wd-a4032a05\" class=\"wp-block-wd-paragraph\">Solicita\u00e7\u00f5es sem comprova\u00e7\u00e3o suficiente podem ser recusadas.<\/p>\n\n\n\n<div id=\"wd-15284a5c\" class=\"wp-block-wd-divider wd-style-line\"><\/div>\n\n\n\n<h2 id=\"wd-3346a822\" class=\"wp-block-wd-title title\">3. Itens N\u00e3o Aceitos para Devolu\u00e7\u00e3o<\/h2>\n\n\n\n<p id=\"wd-653c5edd\" class=\"wp-block-wd-paragraph\">Por motivos de higiene e seguran\u00e7a, <strong>n\u00e3o aceitamos devolu\u00e7\u00f5es nem reembolsos<\/strong> nos seguintes casos:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>O produto foi <strong>aberto ou usado<\/strong><\/li>\n\n\n\n<li>A solicita\u00e7\u00e3o de devolu\u00e7\u00e3o est\u00e1 relacionada a <strong>taxas ou encargos alfandeg\u00e1rios<\/strong> que o cliente se recusa a pagar<\/li>\n\n\n\n<li>O problema se baseia em <strong>alega\u00e7\u00f5es falsas ou enganosas<\/strong><\/li>\n\n\n\n<li>Produtos danificados por uso indevido ou manuseio inadequado<\/li>\n<\/ul>\n\n\n\n<p id=\"wd-37e894df\" class=\"wp-block-wd-paragraph\">\u26a0\ufe0f Aten\u00e7\u00e3o:<br\/>N\u00e3o somos <strong>respons\u00e1veis por decis\u00f5es da alf\u00e2ndega<\/strong>, mas sempre ajudamos nossos clientes a <strong>reduzir ao m\u00e1ximo as taxas alfandeg\u00e1rias, sempre que poss\u00edvel<\/strong>.<\/p>\n\n\n\n<div id=\"wd-e7c80a64\" class=\"wp-block-wd-divider wd-style-line\"><\/div>\n\n\n\n<h2 id=\"wd-1749d5a5\" class=\"wp-block-wd-title title\">4. Aviso sobre Brindes<\/h2>\n\n\n\n<p id=\"wd-fee016a2\" class=\"wp-block-wd-paragraph\">Em alguns envios, podemos incluir <strong>brindes<\/strong> para ajudar os clientes a conhecer mais produtos nossos.<br\/>Esses brindes s\u00e3o <strong>promocionais<\/strong> e <strong>n\u00e3o s\u00e3o garantidos<\/strong> em todos os pedidos.<\/p>\n\n\n\n<div id=\"wd-c951aca6\" class=\"wp-block-wd-divider wd-style-line\"><\/div>\n\n\n\n<h2 id=\"wd-2b238820\" class=\"wp-block-wd-title title\">5. Pol\u00edtica de Envio Internacional e Peso<\/h2>\n\n\n\n<p id=\"wd-47928d8c\" class=\"wp-block-wd-paragraph\">Devido \u00e0s normas de envio internacional para cosm\u00e9ticos:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Se um pedido <strong>ultrapassar 3 kg<\/strong>, especialmente produtos cosm\u00e9ticos, ele poder\u00e1 ser enviado em <strong>m\u00faltiplas encomendas<\/strong><\/li>\n\n\n\n<li>Cada pacote n\u00e3o exceder\u00e1 <strong>3 kg por caixa<\/strong>, em conformidade com as leis internacionais de envio<\/li>\n<\/ul>\n\n\n\n<p id=\"wd-9f10ef4e\" class=\"wp-block-wd-paragraph\">Isso <strong>n\u00e3o afeta o valor do pedido nem a quantidade de produtos<\/strong>.<\/p>\n\n\n\n<div id=\"wd-63ff5279\" class=\"wp-block-wd-divider wd-style-line\"><\/div>\n\n\n\n<h2 id=\"wd-de1f2198\" class=\"wp-block-wd-title title\">6. Transportadora e Rastreamento<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Enviamos os pedidos atualmente via <strong>DHL<\/strong><\/li>\n\n\n\n<li>Um <strong>c\u00f3digo de rastreamento<\/strong> ser\u00e1 informado assim que a encomenda for despachada, para que o cliente possa acompanhar o status da entrega<\/li>\n<\/ul>\n\n\n\n<div id=\"wd-8c1012c2\" class=\"wp-block-wd-divider wd-style-line\"><\/div>\n\n\n\n<h2 id=\"wd-ed962087\" class=\"wp-block-wd-title title\">7. Dias \u00dateis da Transportadora<\/h2>\n\n\n\n<p id=\"wd-6ea7d220\" class=\"wp-block-wd-paragraph\">Observe que as opera\u00e7\u00f5es de envio no Egito <strong>n\u00e3o<\/strong> funcionam nos seguintes dias:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sextas-feiras<\/li>\n\n\n\n<li>S\u00e1bados<\/li>\n\n\n\n<li>Feriados oficiais no Egito<\/li>\n<\/ul>\n\n\n\n<p id=\"wd-2988b6db\" class=\"wp-block-wd-paragraph\">Atrasos nesses per\u00edodos fogem ao nosso controle.<\/p>\n\n\n\n<div id=\"wd-0e2e2259\" class=\"wp-block-wd-divider wd-style-line\"><\/div>\n\n\n\n<h2 id=\"wd-8c6aeaa4\" class=\"wp-block-wd-title title\">8. Reembolsos e Reposi\u00e7\u00f5es (Nossa Responsabilidade)<\/h2>\n\n\n\n<p id=\"wd-6bec64fc\" class=\"wp-block-wd-paragraph\">Se for confirmado que o problema foi <strong>nossa falha<\/strong> (item errado, produto danificado, vencido ou com defeito):<\/p>\n\n\n\n<p id=\"wd-88c325df\" class=\"wp-block-wd-paragraph\">Ofereceremos uma das seguintes op\u00e7\u00f5es:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Reenviar o pedido sem custo<\/strong>, incluindo o frete<br\/>OU<\/li>\n\n\n\n<li><strong>Reembolso total<\/strong> para a conta banc\u00e1ria do cliente ou m\u00e9todo de pagamento original<\/li>\n<\/ul>\n\n\n\n<p id=\"wd-41223ed5\" class=\"wp-block-wd-paragraph\">\u2714 O reembolso inclui <strong>custo do produto + frete<\/strong><br\/>\u2714 Prazo de processamento: <strong>7 a 14 dias \u00fateis<\/strong><\/p>\n\n\n\n<p id=\"wd-584e3e02\" class=\"wp-block-wd-paragraph\">O cliente receber\u00e1 o <strong>valor integral, sem descontos<\/strong>.<\/p>\n\n\n\n<div id=\"wd-dc629414\" class=\"wp-block-wd-divider wd-style-line\"><\/div>\n\n\n\n<h2 id=\"wd-8d81bdf0\" class=\"wp-block-wd-title title\">9. Custos de Devolu\u00e7\u00e3o<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Os custos de devolu\u00e7\u00e3o (quando aplic\u00e1vel) s\u00e3o <strong>de responsabilidade do cliente<\/strong><\/li>\n\n\n\n<li>Exceto nos casos em que o erro seja <strong>totalmente nosso<\/strong>, situa\u00e7\u00e3o em que cobrimos todos os custos<\/li>\n<\/ul>\n\n\n\n<div id=\"wd-f99e5182\" class=\"wp-block-wd-divider wd-style-line\"><\/div>\n\n\n\n<h2 id=\"wd-2345d4d2\" class=\"wp-block-wd-title title\">10. Atendimento ao Cliente<\/h2>\n\n\n\n<p id=\"wd-61ebf6c9\" class=\"wp-block-wd-paragraph\">Nossa equipe de suporte est\u00e1 dispon\u00edvel <strong>24 horas por dia, 7 dias por semana<\/strong> para ajudar voc\u00ea.<\/p>\n\n\n\n<p id=\"wd-96cb876f\" class=\"wp-block-wd-paragraph\">\ud83d\udcf1 WhatsApp: <strong>+201503555598<\/strong><br\/>\ud83d\udce7 E-mail: <strong>bazaarexpressapp@gmail.com<\/strong><\/p>\n<\/div>\n\n\n\n<div id=\"wd-7f92c65a\" class=\"wp-block-wd-column wd-sticky-on-lg wd-align-s-start\">\n<h2 id=\"wd-01a6efe1\" class=\"wp-block-wd-title title\">Precisa de ajuda?<\/h2>\n\n\n\n<ul id=\"wd-d5991ee1\" class=\"wp-block-wd-list wd-list wd-type-image wd-style-default\">\n<li id=\"wd-e1629606\" class=\"wp-block-wd-list-item\"><div class=\"wd-icon\"><img loading=\"lazy\" decoding=\"async\" width=\"450\" height=\"450\" src=\"https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/free-whatsapp-logo-3d-illustration-download-in-png-blend-fbx-gltf-file-formats-social-media-pack-logos-illustrations-4642760@0.webp\" alt=\"\" class=\"wp-image-34820\" title=\"\" srcset=\"https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/free-whatsapp-logo-3d-illustration-download-in-png-blend-fbx-gltf-file-formats-social-media-pack-logos-illustrations-4642760@0.webp 450w, https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/free-whatsapp-logo-3d-illustration-download-in-png-blend-fbx-gltf-file-formats-social-media-pack-logos-illustrations-4642760@0-300x300.webp 300w, https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/free-whatsapp-logo-3d-illustration-download-in-png-blend-fbx-gltf-file-formats-social-media-pack-logos-illustrations-4642760@0-150x150.webp 150w, 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https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/d7ddf0e936c39db320e15869d30eda95-430x390.jpg 430w, https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/d7ddf0e936c39db320e15869d30eda95-700x635.jpg 700w, https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/d7ddf0e936c39db320e15869d30eda95-150x136.jpg 150w\" sizes=\"auto, (max-width: 735px) 100vw, 735px\" \/><\/div><span class=\"wd-list-content\"><a href=\"bazaarexpressapp@gmail.com\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">E-mail: bazaarexpressapp@gmail.com<\/a><\/span><\/li>\n<\/ul>\n\n\n\t\t\t<div\n\t\t\t\t\t\tid=\"wd-d2c63a01\"\n\t\t\t\t\t\tclass=\" wd-social-icons wd-style-colored wd-size-default social-follow wd-shape-circle  wd-d2c63a01\">\n\t\t\t\t\t\t\t\t\n\n<span id=\"wd-617d8ed6\" class=\"wp-block-wd-paragraph wd-label\">Assine-nos<\/span>\n\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<a rel=\"noopener noreferrer nofollow\" href=\"https:\/\/www.facebook.com\/share\/19C6P9wb9Y\/\" target=\"_blank\" class=\" 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class=\"wd-icon\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":174,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-68390","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/bazaar.express\/pt-br\/wp-json\/wp\/v2\/pages\/68390","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bazaar.express\/pt-br\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bazaar.express\/pt-br\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bazaar.express\/pt-br\/wp-json\/wp\/v2\/users\/174"}],"replies":[{"embeddable":true,"href":"https:\/\/bazaar.express\/pt-br\/wp-json\/wp\/v2\/comments?post=68390"}],"version-history":[{"count":1,"href":"https:\/\/bazaar.express\/pt-br\/wp-json\/wp\/v2\/pages\/68390\/revisions"}],"predecessor-version":[{"id":68391,"href":"https:\/\/bazaar.express\/pt-br\/wp-json\/wp\/v2\/pages\/68390\/revisions\/68391"}],"wp:attachment":[{"href":"https:\/\/bazaar.express\/pt-br\/wp-json\/wp\/v2\/media?parent=68390"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}