{"id":68484,"date":"2025-01-24T20:12:06","date_gmt":"2025-01-24T20:12:06","guid":{"rendered":"https:\/\/bazaar.express\/return-and-exchange\/"},"modified":"2026-06-04T18:22:09","modified_gmt":"2026-06-04T18:22:09","slug":"return-and-exchange","status":"publish","type":"page","link":"https:\/\/bazaar.express\/pt-pt\/return-and-exchange\/","title":{"rendered":"Pol\u00edtica de Devolu\u00e7\u00f5es e Trocas"},"content":{"rendered":"\n<div id=\"wd-42f375a5\" class=\"wp-block-wd-row\">\n<div id=\"wd-ab37dd53\" class=\"wp-block-wd-column\">\n<p id=\"wd-ec86d08b\" class=\"wp-block-wd-paragraph\"><strong>\u00daltima atualiza\u00e7\u00e3o: 06\/01\/2026<\/strong><\/p>\n\n\n\n<p id=\"wd-6f4ba513\" class=\"wp-block-wd-paragraph\">Na <strong>Bazaar Express<\/strong>, esfor\u00e7amo-nos por oferecer produtos de elevada qualidade e uma experi\u00eancia de compra sem complica\u00e7\u00f5es. Leia atentamente a nossa pol\u00edtica de reembolsos e devolu\u00e7\u00f5es antes de efetuar a sua encomenda.<\/p>\n\n\n\n<div id=\"wd-64ca2dc1\" class=\"wp-block-wd-divider wd-style-line\"><\/div>\n\n\n\n<h2 id=\"wd-c1466e04\" class=\"wp-block-wd-title title\">1. Devolu\u00e7\u00f5es e Trocas \u2013 Casos Aceites<\/h2>\n\n\n\n<p id=\"wd-25d17e47\" class=\"wp-block-wd-paragraph\">Aceitamos <strong>devolu\u00e7\u00f5es ou trocas<\/strong> apenas nas seguintes situa\u00e7\u00f5es:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>O produto chega <strong>danificado<\/strong><\/li>\n\n\n\n<li>O produto est\u00e1 <strong>expirado no momento da entrega<\/strong><\/li>\n\n\n\n<li>O cliente recebe um <strong>artigo incorreto<\/strong><\/li>\n\n\n\n<li>O produto apresenta um <strong>defeito de fabrico<\/strong><\/li>\n<\/ul>\n\n\n\n<p id=\"wd-dfc75c02\" class=\"wp-block-wd-paragraph\">Qualquer problema deve ser comunicado <strong>no prazo de 48 horas ap\u00f3s a entrega<\/strong>.<\/p>\n\n\n\n<div id=\"wd-16274de7\" class=\"wp-block-wd-divider wd-style-line\"><\/div>\n\n\n\n<h2 id=\"wd-eb71ee1b\" class=\"wp-block-wd-title title\">2. Requisitos de Prova e Reclama\u00e7\u00e3o<\/h2>\n\n\n\n<p id=\"wd-59a16323\" class=\"wp-block-wd-paragraph\">Para processar qualquer pedido de devolu\u00e7\u00e3o, troca ou reembolso, o cliente deve fornecer:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Fotos ou v\u00eddeos n\u00edtidos do produto<\/li>\n\n\n\n<li>Embalagem original<\/li>\n\n\n\n<li>N\u00famero da encomenda<\/li>\n<\/ul>\n\n\n\nReclama\u00e7\u00f5es sem provas suficientes podem ser recusadas.\n\n\n\n<div id=\"wd-15284a5c\" class=\"wp-block-wd-divider wd-style-line\"><\/div>\n\n\n\n<h2 id=\"wd-3346a822\" class=\"wp-block-wd-title title\">3. Artigos N\u00e3o Eleg\u00edveis para Devolu\u00e7\u00e3o<\/h2>\n\n\n\n<p id=\"wd-653c5edd\" class=\"wp-block-wd-paragraph\">Por raz\u00f5es de higiene e seguran\u00e7a, <strong>n\u00e3o aceitamos devolu\u00e7\u00f5es nem reembolsos<\/strong> nos seguintes casos:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>O produto foi <strong>aberto ou usado<\/strong><\/li>\n\n\n\n<li>O pedido de devolu\u00e7\u00e3o est\u00e1 relacionado com <strong>taxas ou direitos aduaneiros<\/strong> que o cliente se recusa a pagar<\/li>\n\n\n\n<li>O problema baseia-se em <strong>alega\u00e7\u00f5es falsas ou enganosas<\/strong><\/li>\n\n\n\n<li>Produtos danificados devido a utiliza\u00e7\u00e3o indevida ou manuseamento incorreto<\/li>\n<\/ul>\n\n\n\n<p id=\"wd-37e894df\" class=\"wp-block-wd-paragraph\">\u26a0\ufe0f Nota:<br\/>N\u00e3o somos <strong>respons\u00e1veis por decis\u00f5es aduaneiras<\/strong>, mas ajudamos sempre os nossos clientes a <strong>minimizar os encargos alfandeg\u00e1rios sempre que poss\u00edvel<\/strong>.<\/p>\n\n\n\n<div id=\"wd-e7c80a64\" class=\"wp-block-wd-divider wd-style-line\"><\/div>\n\n\n\n<h2 id=\"wd-1749d5a5\" class=\"wp-block-wd-title title\">4. Aviso sobre Ofertas Gratuitas<\/h2>\n\n\n\n<p id=\"wd-fee016a2\" class=\"wp-block-wd-paragraph\">Em alguns envios, podemos incluir <strong>ofertas gratuitas<\/strong> para ajudar os clientes a descobrir mais dos nossos produtos.<br\/>Estas ofertas s\u00e3o <strong>promocionais<\/strong> e <strong>n\u00e3o est\u00e3o garantidas<\/strong> em todas as encomendas.<\/p>\n\n\n\n<div id=\"wd-c951aca6\" class=\"wp-block-wd-divider wd-style-line\"><\/div>\n\n\n\n<h2 id=\"wd-2b238820\" class=\"wp-block-wd-title title\">5. Pol\u00edtica de Envio Internacional e Peso<\/h2>\n\n\n\n<p id=\"wd-47928d8c\" class=\"wp-block-wd-paragraph\">Devido aos regulamentos de envio internacional para cosm\u00e9ticos:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Se uma encomenda <strong>ultrapassar 3 kg<\/strong>, especialmente em produtos de cosm\u00e9tica, poder\u00e1 ser enviada em <strong>v\u00e1rias embalagens<\/strong><\/li>\n\n\n\n<li>Cada embalagem n\u00e3o exceder\u00e1 <strong>3 kg por caixa<\/strong>, em conformidade com as leis internacionais de transporte<\/li>\n<\/ul>\n\n\n\nIsto <strong>n\u00e3o afeta o valor da encomenda nem a quantidade de produtos<\/strong>.\n\n\n\n<div id=\"wd-63ff5279\" class=\"wp-block-wd-divider wd-style-line\"><\/div>\n\n\n\n<h2 id=\"wd-de1f2198\" class=\"wp-block-wd-title title\">6. Transportadora e Seguimento<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Atualmente enviamos as encomendas atrav\u00e9s da <strong>DHL<\/strong><\/li>\n\n\n\n<li>Ser\u00e1 fornecido um <strong>n\u00famero de seguimento<\/strong> assim que a encomenda for expedida, para que os clientes possam acompanhar o estado da entrega<\/li>\n<\/ul>\n\n\n\n<div id=\"wd-8c1012c2\" class=\"wp-block-wd-divider wd-style-line\"><\/div>\n\n\n\n<h2 id=\"wd-ed962087\" class=\"wp-block-wd-title title\">7. Dias \u00dateis da Transportadora<\/h2>\n\n\n\nNote que as opera\u00e7\u00f5es de envio no Egito <strong>n\u00e3o<\/strong> funcionam aos:\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sextas-feiras<\/li>\n\n\n\n<li>S\u00e1bados<\/li>\n\n\n\n<li>Feriados oficiais no Egito<\/li>\n<\/ul>\n\n\n\nOs atrasos nestes per\u00edodos est\u00e3o fora do nosso controlo.\n\n\n\n<div id=\"wd-0e2e2259\" class=\"wp-block-wd-divider wd-style-line\"><\/div>\n\n\n\n<h2 id=\"wd-8c6aeaa4\" class=\"wp-block-wd-title title\">8. Reembolsos e Substitui\u00e7\u00f5es (Da Nossa Responsabilidade)<\/h2>\n\n\n\nSe for confirmado que o problema \u00e9 <strong>da nossa parte<\/strong> (artigo incorreto, danificado, expirado ou produto com defeito):\n\n\n\nOfereceremos uma das seguintes op\u00e7\u00f5es:\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Reenviar a encomenda sem custos<\/strong>, incluindo os portes de envio<br\/>OU<\/li>\n\n\n\n<li><strong>Reembolso total<\/strong> para a conta banc\u00e1ria do cliente ou m\u00e9todo de pagamento original<\/li>\n<\/ul>\n\n\n\n<p id=\"wd-41223ed5\" class=\"wp-block-wd-paragraph\">\u2714 Os reembolsos incluem <strong>custo do produto + portes de envio<\/strong><br\/>\u2714 Prazo de processamento: <strong>7\u201314 dias \u00fateis<\/strong><\/p>\n\n\n\nO cliente receber\u00e1 o <strong>valor total, sem dedu\u00e7\u00f5es<\/strong>.\n\n\n\n<div id=\"wd-dc629414\" class=\"wp-block-wd-divider wd-style-line\"><\/div>\n\n\n\n<h2 id=\"wd-8d81bdf0\" class=\"wp-block-wd-title title\">9. Custos de Devolu\u00e7\u00e3o<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Os custos de devolu\u00e7\u00e3o (se aplic\u00e1vel) s\u00e3o <strong>da responsabilidade do cliente<\/strong><\/li>\n\n\n\n<li>Exceto nos casos em que o erro seja <strong>inteiramente nosso<\/strong>, situa\u00e7\u00e3o em que assumimos todos os custos<\/li>\n<\/ul>\n\n\n\n<div id=\"wd-f99e5182\" class=\"wp-block-wd-divider wd-style-line\"><\/div>\n\n\n\n<h2 id=\"wd-2345d4d2\" class=\"wp-block-wd-title title\">10. Apoio ao Cliente<\/h2>\n\n\n\nA nossa equipa de apoio est\u00e1 dispon\u00edvel <strong>24\/7<\/strong> para o ajudar.\n\n\n\n<p id=\"wd-96cb876f\" class=\"wp-block-wd-paragraph\">\ud83d\udcf1 WhatsApp: <strong>+201503555598<\/strong><br\/>\ud83d\udce7 Email: <strong>bazaarexpressapp@gmail.com<\/strong><\/p>\n<\/div>\n\n\n\n<div id=\"wd-7f92c65a\" class=\"wp-block-wd-column wd-sticky-on-lg wd-align-s-start\">\n<h2 id=\"wd-01a6efe1\" class=\"wp-block-wd-title title\">Precisa de ajuda?<\/h2>\n\n\n\n<ul id=\"wd-d5991ee1\" class=\"wp-block-wd-list wd-list wd-type-image wd-style-default\">\n<li id=\"wd-e1629606\" class=\"wp-block-wd-list-item\"><div class=\"wd-icon\"><img loading=\"lazy\" decoding=\"async\" width=\"450\" height=\"450\" src=\"https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/free-whatsapp-logo-3d-illustration-download-in-png-blend-fbx-gltf-file-formats-social-media-pack-logos-illustrations-4642760@0.webp\" alt=\"\" class=\"wp-image-34820\" title=\"\" srcset=\"https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/free-whatsapp-logo-3d-illustration-download-in-png-blend-fbx-gltf-file-formats-social-media-pack-logos-illustrations-4642760@0.webp 450w, https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/free-whatsapp-logo-3d-illustration-download-in-png-blend-fbx-gltf-file-formats-social-media-pack-logos-illustrations-4642760@0-300x300.webp 300w, https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/free-whatsapp-logo-3d-illustration-download-in-png-blend-fbx-gltf-file-formats-social-media-pack-logos-illustrations-4642760@0-150x150.webp 150w, https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/free-whatsapp-logo-3d-illustration-download-in-png-blend-fbx-gltf-file-formats-social-media-pack-logos-illustrations-4642760@0-430x430.webp 430w\" sizes=\"auto, (max-width: 450px) 100vw, 450px\" \/><\/div><span class=\"wd-list-content\"><a href=\"#https:\/\/wa.me\/+201143320146\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">(+20) 1503555598<\/a><\/span><\/li>\n\n\n\n<li id=\"wd-771a7274\" class=\"wp-block-wd-list-item\"><div class=\"wd-icon\"><img loading=\"lazy\" decoding=\"async\" width=\"1500\" height=\"1500\" src=\"https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/Messenger.jpg\" alt=\"\" class=\"wp-image-34852\" title=\"\" srcset=\"https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/Messenger.jpg 1500w, https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/Messenger-300x300.jpg 300w, https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/Messenger-800x800.jpg 800w, https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/Messenger-150x150.jpg 150w, https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/Messenger-768x768.jpg 768w, https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/Messenger-430x430.jpg 430w, https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/Messenger-700x700.jpg 700w\" sizes=\"auto, (max-width: 1500px) 100vw, 1500px\" \/><\/div><span class=\"wd-list-content\"><a href=\"#\">Messenger<\/a><\/span><\/li>\n\n\n\n<li id=\"wd-4e13e4ae\" class=\"wp-block-wd-list-item\"><div class=\"wd-icon\"><img loading=\"lazy\" decoding=\"async\" width=\"735\" height=\"667\" src=\"https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/d7ddf0e936c39db320e15869d30eda95.jpg\" alt=\"\" class=\"wp-image-34823\" title=\"\" srcset=\"https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/d7ddf0e936c39db320e15869d30eda95.jpg 735w, https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/d7ddf0e936c39db320e15869d30eda95-331x300.jpg 331w, https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/d7ddf0e936c39db320e15869d30eda95-430x390.jpg 430w, https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/d7ddf0e936c39db320e15869d30eda95-700x635.jpg 700w, https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/d7ddf0e936c39db320e15869d30eda95-150x136.jpg 150w\" sizes=\"auto, (max-width: 735px) 100vw, 735px\" \/><\/div><span class=\"wd-list-content\"><a href=\"bazaarexpressapp@gmail.com\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Email: bazaarexpressapp@gmail.com<\/a><\/span><\/li>\n<\/ul>\n\n\n\t\t\t<div\n\t\t\t\t\t\tid=\"wd-d2c63a01\"\n\t\t\t\t\t\tclass=\" wd-social-icons wd-style-colored wd-size-default social-follow wd-shape-circle  wd-d2c63a01\">\n\t\t\t\t\t\t\t\t\n\n<span id=\"wd-617d8ed6\" class=\"wp-block-wd-paragraph wd-label\">Subscreva-nos<\/span>\n\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<a rel=\"noopener noreferrer nofollow\" href=\"https:\/\/www.facebook.com\/share\/19C6P9wb9Y\/\" target=\"_blank\" class=\" wd-social-icon social-facebook\" aria-label=\"Facebook social link\">\n\t\t\t\t\t\t<span class=\"wd-icon\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<a rel=\"noopener noreferrer nofollow\" href=\"https:\/\/www.instagram.com\/bazaarexpressapp\/?igsh=YzljYTk1ODg3Zg#\" target=\"_blank\" class=\" wd-social-icon social-instagram\" 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class=\"wd-icon\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":174,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-68484","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/bazaar.express\/pt-pt\/wp-json\/wp\/v2\/pages\/68484","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bazaar.express\/pt-pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bazaar.express\/pt-pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bazaar.express\/pt-pt\/wp-json\/wp\/v2\/users\/174"}],"replies":[{"embeddable":true,"href":"https:\/\/bazaar.express\/pt-pt\/wp-json\/wp\/v2\/comments?post=68484"}],"version-history":[{"count":1,"href":"https:\/\/bazaar.express\/pt-pt\/wp-json\/wp\/v2\/pages\/68484\/revisions"}],"predecessor-version":[{"id":68485,"href":"https:\/\/bazaar.express\/pt-pt\/wp-json\/wp\/v2\/pages\/68484\/revisions\/68485"}],"wp:attachment":[{"href":"https:\/\/bazaar.express\/pt-pt\/wp-json\/wp\/v2\/media?parent=68484"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}