{"id":40438,"date":"2025-01-24T20:12:06","date_gmt":"2025-01-24T20:12:06","guid":{"rendered":"https:\/\/bazaar.express\/return-and-exchange\/"},"modified":"2026-01-09T15:33:29","modified_gmt":"2026-01-09T15:33:29","slug":"return-and-exchange","status":"publish","type":"page","link":"https:\/\/bazaar.express\/ro\/return-and-exchange\/","title":{"rendered":"Politica de retur \u0219i schimb"},"content":{"rendered":"\n<div id=\"wd-42f375a5\" class=\"wp-block-wd-row\">\n<div id=\"wd-ab37dd53\" class=\"wp-block-wd-column\">\n<p id=\"wd-ec86d08b\" class=\"wp-block-wd-paragraph\"><strong>Ultima actualizare: 06\/01\/2026<\/strong><\/p>\n\n\n\n<p id=\"wd-6f4ba513\" class=\"wp-block-wd-paragraph\">La <strong>Bazaar Express<\/strong>, oferim produse de calitate superioar\u0103 \u0219i o experien\u021b\u0103 de cump\u0103r\u0103turi pl\u0103cut\u0103. Citi\u021bi cu aten\u021bie politica noastr\u0103 de retur \u0219i rambursare \u00eenainte de a plasa o comand\u0103.<\/p>\n\n\n\n<div id=\"wd-64ca2dc1\" class=\"wp-block-wd-divider wd-style-line\"><\/div>\n\n\n\n<h2 id=\"wd-c1466e04\" class=\"wp-block-wd-title title\">1. Retururi \u0219i schimburi \u2013 Cazuri acceptate<\/h2>\n\n\n\n<p id=\"wd-25d17e47\" class=\"wp-block-wd-paragraph\">Accept\u0103m <strong>retururi sau schimburi<\/strong> doar \u00een urm\u0103toarele situa\u021bii:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Produsul ajunge <strong>avariat<\/strong><\/li>\n\n\n\n<li>Produsul este <strong>expirat la livrare<\/strong><\/li>\n\n\n\n<li>Clientul prime\u0219te un <strong>produs gre\u0219it<\/strong><\/li>\n\n\n\n<li>Produsul are un <strong>defect de fabrica\u021bie<\/strong><\/li>\n<\/ul>\n\n\n\n<p id=\"wd-dfc75c02\" class=\"wp-block-wd-paragraph\">Orice problem\u0103 trebuie raportat\u0103 <strong>\u00een 48 de ore de la livrare<\/strong>.<\/p>\n\n\n\n<div id=\"wd-16274de7\" class=\"wp-block-wd-divider wd-style-line\"><\/div>\n\n\n\n<h2 id=\"wd-eb71ee1b\" class=\"wp-block-wd-title title\">2. Dovad\u0103 \u0219i cerin\u021be pentru reclama\u021bii<\/h2>\n\n\n\n<p id=\"wd-59a16323\" class=\"wp-block-wd-paragraph\">Pentru procesarea cererilor de retur, schimb sau rambursare, clientul trebuie s\u0103 furnizeze:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Fotografii sau videoclipuri clare ale produsului<\/li>\n\n\n\n<li>Ambalajul original<\/li>\n\n\n\n<li>Num\u0103rul comenzii<\/li>\n<\/ul>\n\n\n\n<p id=\"wd-a4032a05\" class=\"wp-block-wd-paragraph\">Reclama\u021biile f\u0103r\u0103 dovezi suficiente pot fi respinse.<\/p>\n\n\n\n<div id=\"wd-15284a5c\" class=\"wp-block-wd-divider wd-style-line\"><\/div>\n\n\n\n<h2 id=\"wd-3346a822\" class=\"wp-block-wd-title title\">3. Produse nerecuperabile<\/h2>\n\n\n\n<p id=\"wd-653c5edd\" class=\"wp-block-wd-paragraph\">Din motive de igien\u0103 \u0219i siguran\u021b\u0103, <strong>nu accept\u0103m retururi sau ramburs\u0103ri<\/strong> \u00een urm\u0103toarele cazuri:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Produsul a fost <strong>deschis sau utilizat<\/strong><\/li>\n\n\n\n<li>Cererea de retur este legat\u0103 de <strong>taxe sau drepturi vamale<\/strong> pe care clientul refuz\u0103 s\u0103 le pl\u0103teasc\u0103<\/li>\n\n\n\n<li>Problema se bazeaz\u0103 pe <strong>afirma\u021bii false sau \u00een\u0219el\u0103toare<\/strong><\/li>\n\n\n\n<li>Produse avariate din cauza utiliz\u0103rii incorecte sau manipul\u0103rii necorespunz\u0103toare<\/li>\n<\/ul>\n\n\n\n<p id=\"wd-37e894df\" class=\"wp-block-wd-paragraph\">\u26a0\ufe0f V\u0103 rug\u0103m s\u0103 re\u021bine\u021bi:<br\/>Nu suntem <strong>responsabili pentru deciziile vamale<\/strong>, dar v\u0103 asist\u0103m \u00eentotdeauna pentru a <strong>minimiza taxele vamale pe c\u00e2t posibil<\/strong>.<\/p>\n\n\n\n<div id=\"wd-e7c80a64\" class=\"wp-block-wd-divider wd-style-line\"><\/div>\n\n\n\n<h2 id=\"wd-1749d5a5\" class=\"wp-block-wd-title title\">4. Declinarea responsabilit\u0103\u021bii pentru cadourile gratuite<\/h2>\n\n\n\n<p id=\"wd-fee016a2\" class=\"wp-block-wd-paragraph\">\u00cen unele transporturi, putem include <strong>cadouri gratuite<\/strong> pentru a v\u0103 ajuta s\u0103 descoperi\u021bi mai multe produse ale noastre.<br\/>Aceste cadouri sunt <strong>promo\u021bionale<\/strong> \u0219i <strong>nu sunt garantate<\/strong> la fiecare comand\u0103.<\/p>\n\n\n\n<div id=\"wd-c951aca6\" class=\"wp-block-wd-divider wd-style-line\"><\/div>\n\n\n\n<h2 id=\"wd-2b238820\" class=\"wp-block-wd-title title\">5. Politica de expediere interna\u021bional\u0103 \u0219i greutate<\/h2>\n\n\n\n<p id=\"wd-47928d8c\" class=\"wp-block-wd-paragraph\">Din cauza reglement\u0103rilor interna\u021bionale de expediere pentru cosmetice:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Dac\u0103 o comand\u0103 <strong>dep\u0103\u0219e\u0219te 3 kg<\/strong>, \u00een special produse cosmetice, aceasta poate fi expediat\u0103 \u00een <strong>multiple pachete<\/strong><\/li>\n\n\n\n<li>Fiecare pachet nu va dep\u0103\u0219i <strong>3 kg pe cutie<\/strong>, conform reglement\u0103rilor interna\u021bionale de expediere<\/li>\n<\/ul>\n\n\n\n<p id=\"wd-9f10ef4e\" class=\"wp-block-wd-paragraph\">Aceasta <strong>nu afecteaz\u0103 valoarea comenzii sau cantitatea produselor<\/strong>.<\/p>\n\n\n\n<div id=\"wd-63ff5279\" class=\"wp-block-wd-divider wd-style-line\"><\/div>\n\n\n\n<h2 id=\"wd-de1f2198\" class=\"wp-block-wd-title title\">6. Transportator de expediere \u0219i urm\u0103rire<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u00cen prezent, expediem comenzile prin <strong>DHL<\/strong><\/li>\n\n\n\n<li>Vi se va furniza un <strong>num\u0103r de urm\u0103rire<\/strong> odat\u0103 ce expedierea este trimis\u0103, astfel \u00eenc\u00e2t s\u0103 pute\u021bi monitoriza starea livr\u0103rii<\/li>\n<\/ul>\n\n\n\n<div id=\"wd-8c1012c2\" class=\"wp-block-wd-divider wd-style-line\"><\/div>\n\n\n\n<h2 id=\"wd-ed962087\" class=\"wp-block-wd-title title\">7. Zile lucr\u0103toare ale companiei de expediere<\/h2>\n\n\n\n<p id=\"wd-6ea7d220\" class=\"wp-block-wd-paragraph\">Re\u021bine\u021bi c\u0103 opera\u021biunile de expediere \u00een Egipt <strong>nu<\/strong> func\u021bioneaz\u0103 \u00een:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Vinerile<\/li>\n\n\n\n<li>S\u00e2mbetele<\/li>\n\n\n\n<li>S\u0103rb\u0103torile publice oficiale \u00een Egipt<\/li>\n<\/ul>\n\n\n\n<p id=\"wd-2988b6db\" class=\"wp-block-wd-paragraph\">\u00cent\u00e2rzierea \u00een aceste perioade sunt dincolo de controlul nostru.<\/p>\n\n\n\n<div id=\"wd-0e2e2259\" class=\"wp-block-wd-divider wd-style-line\"><\/div>\n\n\n\n<h2 id=\"wd-8c6aeaa4\" class=\"wp-block-wd-title title\">8. Ramburs\u0103ri \u0219i \u00eenlocuiri (R\u0103spunderea noastr\u0103)<\/h2>\n\n\n\n<p id=\"wd-6bec64fc\" class=\"wp-block-wd-paragraph\">Dac\u0103 problema este confirmat\u0103 a fi <strong>eroarea noastr\u0103<\/strong> (produs gre\u0219it, avariat, expirat sau defect):<\/p>\n\n\n\n<p id=\"wd-88c325df\" class=\"wp-block-wd-paragraph\">V\u0103 vom oferi una dintre urm\u0103toarele op\u021biuni:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Reexpediem transportul f\u0103r\u0103 costuri<\/strong>, inclusiv taxele de expediere<br\/>SAU<\/li>\n\n\n\n<li><strong>Rambursare complet\u0103<\/strong> \u00een contul bancar al clientului sau metoda original\u0103 de plat\u0103<\/li>\n<\/ul>\n\n\n\n<p id=\"wd-41223ed5\" class=\"wp-block-wd-paragraph\">\u2714 Ramburs\u0103rile includ <strong>costul produsului + taxele de expediere<\/strong><br\/>\u2714 Timp de procesare: <strong>7\u201314 zile lucr\u0103toare<\/strong><\/p>\n\n\n\n<p id=\"wd-584e3e02\" class=\"wp-block-wd-paragraph\">Clientul va primi <strong>sumei integrale f\u0103r\u0103 deduceri<\/strong>.<\/p>\n\n\n\n<div id=\"wd-dc629414\" class=\"wp-block-wd-divider wd-style-line\"><\/div>\n\n\n\n<h2 id=\"wd-8d81bdf0\" class=\"wp-block-wd-title title\">9. Costuri de expediere retur<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Costurile de expediere pentru retur (dac\u0103 este cazul) sunt <strong>responsabilitatea clientului<\/strong><\/li>\n\n\n\n<li>Cu excep\u021bia cazurilor \u00een care eroarea este <strong>inclusiv a noastr\u0103<\/strong>, caz \u00een care acoperim toate costurile<\/li>\n<\/ul>\n\n\n\n<div id=\"wd-f99e5182\" class=\"wp-block-wd-divider wd-style-line\"><\/div>\n\n\n\n<h2 id=\"wd-2345d4d2\" class=\"wp-block-wd-title title\">10. Suport pentru clien\u021bi<\/h2>\n\n\n\n<p id=\"wd-61ebf6c9\" class=\"wp-block-wd-paragraph\">Echipa noastr\u0103 de suport este disponibil\u0103 <strong>24\/7<\/strong> pentru a v\u0103 asista.<\/p>\n\n\n\n<p id=\"wd-96cb876f\" class=\"wp-block-wd-paragraph\">\ud83d\udcf1 WhatsApp: <strong>+201503555598<\/strong><br\/>\ud83d\udce7 E-mail: <strong>bazaarexpressapp@gmail.com<\/strong><\/p>\n<\/div>\n\n\n\n<div id=\"wd-7f92c65a\" class=\"wp-block-wd-column wd-sticky-on-lg wd-align-s-start\">\n<h2 id=\"wd-01a6efe1\" class=\"wp-block-wd-title title\">Ai nevoie de ajutor?<\/h2>\n\n\n\n<ul id=\"wd-d5991ee1\" class=\"wp-block-wd-list wd-list wd-type-image wd-style-default\">\n<li id=\"wd-e1629606\" class=\"wp-block-wd-list-item\"><div class=\"wd-icon\"><img loading=\"lazy\" decoding=\"async\" width=\"450\" height=\"450\" src=\"https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/free-whatsapp-logo-3d-illustration-download-in-png-blend-fbx-gltf-file-formats-social-media-pack-logos-illustrations-4642760@0.webp\" alt=\"\" class=\"wp-image-34820\" title=\"\" srcset=\"https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/free-whatsapp-logo-3d-illustration-download-in-png-blend-fbx-gltf-file-formats-social-media-pack-logos-illustrations-4642760@0.webp 450w, https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/free-whatsapp-logo-3d-illustration-download-in-png-blend-fbx-gltf-file-formats-social-media-pack-logos-illustrations-4642760@0-300x300.webp 300w, https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/free-whatsapp-logo-3d-illustration-download-in-png-blend-fbx-gltf-file-formats-social-media-pack-logos-illustrations-4642760@0-150x150.webp 150w, https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/free-whatsapp-logo-3d-illustration-download-in-png-blend-fbx-gltf-file-formats-social-media-pack-logos-illustrations-4642760@0-430x430.webp 430w\" sizes=\"auto, (max-width: 450px) 100vw, 450px\" \/><\/div><span class=\"wd-list-content\"><a href=\"#https:\/\/wa.me\/+201143320146\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">(+20) 1503555598<\/a><\/span><\/li>\n\n\n\n<li id=\"wd-771a7274\" class=\"wp-block-wd-list-item\"><div class=\"wd-icon\"><img loading=\"lazy\" decoding=\"async\" width=\"1500\" height=\"1500\" src=\"https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/Messenger.jpg\" alt=\"\" class=\"wp-image-34852\" title=\"\" srcset=\"https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/Messenger.jpg 1500w, https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/Messenger-300x300.jpg 300w, https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/Messenger-800x800.jpg 800w, https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/Messenger-150x150.jpg 150w, https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/Messenger-768x768.jpg 768w, https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/Messenger-430x430.jpg 430w, https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/Messenger-700x700.jpg 700w\" sizes=\"auto, (max-width: 1500px) 100vw, 1500px\" \/><\/div><span class=\"wd-list-content\"><a href=\"#\">Messenger<\/a><\/span><\/li>\n\n\n\n<li id=\"wd-4e13e4ae\" class=\"wp-block-wd-list-item\"><div class=\"wd-icon\"><img loading=\"lazy\" decoding=\"async\" width=\"735\" height=\"667\" src=\"https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/d7ddf0e936c39db320e15869d30eda95.jpg\" alt=\"\" class=\"wp-image-34823\" title=\"\" srcset=\"https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/d7ddf0e936c39db320e15869d30eda95.jpg 735w, https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/d7ddf0e936c39db320e15869d30eda95-331x300.jpg 331w, https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/d7ddf0e936c39db320e15869d30eda95-430x390.jpg 430w, https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/d7ddf0e936c39db320e15869d30eda95-700x635.jpg 700w, https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/d7ddf0e936c39db320e15869d30eda95-150x136.jpg 150w\" sizes=\"auto, (max-width: 735px) 100vw, 735px\" \/><\/div><span class=\"wd-list-content\"><a href=\"bazaarexpressapp@gmail.com\" target=\"_blank\" data-type=\"link\" data-id=\"bazaarexpressapp@gmail.com\" rel=\"noreferrer noopener nofollow\">E-mail: bazaarexpressapp@gmail.com<\/a><\/span><\/li>\n<\/ul>\n\n\n\t\t\t<div\n\t\t\t\t\t\tid=\"wd-d2c63a01\"\n\t\t\t\t\t\tclass=\" wd-social-icons wd-style-colored wd-size-default social-follow wd-shape-circle  wd-d2c63a01\">\n\t\t\t\t\n\n<span id=\"wd-617d8ed6\" class=\"wp-block-wd-paragraph wd-label\">Aboneaz\u0103-te<\/span>\n\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<a rel=\"noopener noreferrer nofollow\" href=\"https:\/\/www.facebook.com\/share\/19C6P9wb9Y\/\" target=\"_blank\" class=\" wd-social-icon social-facebook\" aria-label=\"Facebook social link\">\n\t\t\t\t\t\t<span class=\"wd-icon\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<a rel=\"noopener noreferrer nofollow\" href=\"https:\/\/www.instagram.com\/bazaarexpressapp\/?igsh=YzljYTk1ODg3Zg#\" target=\"_blank\" class=\" wd-social-icon social-instagram\" aria-label=\"Instagram social link\">\n\t\t\t\t\t\t<span class=\"wd-icon\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":174,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-40438","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/bazaar.express\/ro\/wp-json\/wp\/v2\/pages\/40438","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bazaar.express\/ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bazaar.express\/ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bazaar.express\/ro\/wp-json\/wp\/v2\/users\/174"}],"replies":[{"embeddable":true,"href":"https:\/\/bazaar.express\/ro\/wp-json\/wp\/v2\/comments?post=40438"}],"version-history":[{"count":2,"href":"https:\/\/bazaar.express\/ro\/wp-json\/wp\/v2\/pages\/40438\/revisions"}],"predecessor-version":[{"id":40600,"href":"https:\/\/bazaar.express\/ro\/wp-json\/wp\/v2\/pages\/40438\/revisions\/40600"}],"wp:attachment":[{"href":"https:\/\/bazaar.express\/ro\/wp-json\/wp\/v2\/media?parent=40438"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}