{"id":68475,"date":"2025-01-24T20:12:06","date_gmt":"2025-01-24T20:12:06","guid":{"rendered":"https:\/\/bazaar.express\/return-and-exchange\/"},"modified":"2026-06-04T18:10:21","modified_gmt":"2026-06-04T18:10:21","slug":"return-and-exchange","status":"publish","type":"page","link":"https:\/\/bazaar.express\/sl\/return-and-exchange\/","title":{"rendered":"Pravilnik o vra\u010dilih in zamenjavah"},"content":{"rendered":"\n<div id=\"wd-42f375a5\" class=\"wp-block-wd-row\">\n<div id=\"wd-ab37dd53\" class=\"wp-block-wd-column\">\n<p id=\"wd-ec86d08b\" class=\"wp-block-wd-paragraph\"><strong>Zadnja posodobitev: 01\/06\/2026<\/strong><\/p>\n\n\n\n<p id=\"wd-6f4ba513\" class=\"wp-block-wd-paragraph\">Pri <strong>Bazaar Express<\/strong> si prizadevamo zagotavljati izdelke visoke kakovosti in nemoteno nakupovalno izku\u0161njo. Pred oddajo naro\u010dila prosimo, da skrbno preberete na\u0161 pravilnik o vra\u010dilih in povra\u010dilih.<\/p>\n\n\n\n<div id=\"wd-64ca2dc1\" class=\"wp-block-wd-divider wd-style-line\"><\/div>\n\n\n\n<h2 id=\"wd-c1466e04\" class=\"wp-block-wd-title title\">1. Vra\u010dila in zamenjave \u2013 primeri, ki jih sprejemamo<\/h2>\n\n\n\n<p id=\"wd-25d17e47\" class=\"wp-block-wd-paragraph\"><strong>Vra\u010dila ali zamenjave<\/strong> sprejemamo le v naslednjih primerih:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Izdelek prispe <strong>po\u0161kodovan<\/strong><\/li>\n\n\n\n<li>Izdelek je ob dostavi <strong>prete\u010den<\/strong><\/li>\n\n\n\n<li>Stranka prejme <strong>napa\u010den izdelek<\/strong><\/li>\n\n\n\n<li>Izdelek ima <strong>proizvodno napako<\/strong><\/li>\n<\/ul>\n\n\n\n<p id=\"wd-dfc75c02\" class=\"wp-block-wd-paragraph\">Te\u017eavo je treba prijaviti <strong>v 48 urah po dostavi<\/strong>.<\/p>\n\n\n\n<div id=\"wd-16274de7\" class=\"wp-block-wd-divider wd-style-line\"><\/div>\n\n\n\n<h2 id=\"wd-eb71ee1b\" class=\"wp-block-wd-title title\">2. Zahteve za dokazila in uveljavljanje zahtevka<\/h2>\n\n\n\n<p id=\"wd-59a16323\" class=\"wp-block-wd-paragraph\">Za obdelavo kakr\u0161ne koli zahteve za vra\u010dilo, zamenjavo ali povra\u010dilo mora stranka predlo\u017eiti:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Jasne fotografije ali videoposnetke izdelka<\/li>\n\n\n\n<li>Originalno embala\u017eo<\/li>\n\n\n\n<li>\u0160tevilko naro\u010dila<\/li>\n<\/ul>\n\n\n\nZahtevki brez zadostnih dokazil so lahko zavrnjeni.\n\n\n\n<div id=\"wd-15284a5c\" class=\"wp-block-wd-divider wd-style-line\"><\/div>\n\n\n\n<h2 id=\"wd-3346a822\" class=\"wp-block-wd-title title\">3. Izdelki, ki jih ni mogo\u010de vrniti<\/h2>\n\n\n\n<p id=\"wd-653c5edd\" class=\"wp-block-wd-paragraph\">Zaradi higienskih in varnostnih razlogov <strong>ne sprejemamo vra\u010dil ali povra\u010dil<\/strong> v naslednjih primerih:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Izdelek je bil <strong>odprt ali uporabljen<\/strong><\/li>\n\n\n\n<li>Zahteva za vra\u010dilo se nana\u0161a na <strong>carinske stro\u0161ke ali dajatve<\/strong>, ki jih stranka zavra\u010da pla\u010dati<\/li>\n\n\n\n<li>Te\u017eava temelji na <strong>napa\u010dnih ali zavajajo\u010dih navedbah<\/strong><\/li>\n\n\n\n<li>Izdelki, po\u0161kodovani zaradi nepravilne uporabe ali neustreznega ravnanja<\/li>\n<\/ul>\n\n\n\n<p id=\"wd-37e894df\" class=\"wp-block-wd-paragraph\">\u26a0\ufe0f Prosimo, upo\u0161tevajte:<br\/>Za <strong>odlo\u010ditve carine nismo odgovorni<\/strong>, vendar na\u0161im strankam vedno pomagamo <strong>po mo\u017enosti zmanj\u0161ati carinske stro\u0161ke<\/strong>.<\/p>\n\n\n\n<div id=\"wd-e7c80a64\" class=\"wp-block-wd-divider wd-style-line\"><\/div>\n\n\n\n<h2 id=\"wd-1749d5a5\" class=\"wp-block-wd-title title\">4. Opozorilo glede brezpla\u010dnih daril<\/h2>\n\n\n\n<p id=\"wd-fee016a2\" class=\"wp-block-wd-paragraph\">V nekaterih po\u0161iljkah lahko prilo\u017eimo <strong>brezpla\u010dna darila<\/strong>, da kupci spoznajo ve\u010d na\u0161ih izdelkov.<br\/>Ta darila so <strong>promocijska<\/strong> in <strong>niso zagotovljena<\/strong> pri vsakem naro\u010dilu.<\/p>\n\n\n\n<div id=\"wd-c951aca6\" class=\"wp-block-wd-divider wd-style-line\"><\/div>\n\n\n\n<h2 id=\"wd-2b238820\" class=\"wp-block-wd-title title\">5. Mednarodna dostava in politika te\u017ee<\/h2>\n\n\n\n<p id=\"wd-47928d8c\" class=\"wp-block-wd-paragraph\">Zaradi mednarodnih predpisov za po\u0161iljanje kozmetike:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u010ce naro\u010dilo <strong>presega 3 kg<\/strong>, zlasti pri kozmeti\u010dnih izdelkih, je lahko odposlano v <strong>ve\u010d paketih<\/strong><\/li>\n\n\n\n<li>Vsak paket ne bo presegal <strong>3 kg na \u0161katlo<\/strong>, skladno z mednarodno zakonodajo o po\u0161iljanju<\/li>\n<\/ul>\n\n\n\nTo <strong>ne vpliva na vrednost naro\u010dila ali koli\u010dino izdelkov<\/strong>.\n\n\n\n<div id=\"wd-63ff5279\" class=\"wp-block-wd-divider wd-style-line\"><\/div>\n\n\n\n<h2 id=\"wd-de1f2198\" class=\"wp-block-wd-title title\">6. Dostavna slu\u017eba in sledenje<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Trenutno naro\u010dila po\u0161iljamo prek <strong>DHL<\/strong><\/li>\n\n\n\n<li>Ko je po\u0161iljka oddana, boste prejeli <strong>\u0161tevilko za sledenje<\/strong>, da boste lahko spremljali status dostave<\/li>\n<\/ul>\n\n\n\n<div id=\"wd-8c1012c2\" class=\"wp-block-wd-divider wd-style-line\"><\/div>\n\n\n\n<h2 id=\"wd-ed962087\" class=\"wp-block-wd-title title\">7. Delovni dnevi dostavne slu\u017ebe<\/h2>\n\n\n\nUpo\u0161tevajte, da dostavne storitve v Egiptu <strong>ne<\/strong> obratujejo ob:\n\n\n\n<ul class=\"wp-block-list\">\n<li>Petkih<\/li>\n\n\n\n<li>Sobota<\/li>\n\n\n\n<li>Uradnih praznikih v Egiptu<\/li>\n<\/ul>\n\n\n\nZamude v teh obdobjih so izven na\u0161ega nadzora.\n\n\n\n<div id=\"wd-0e2e2259\" class=\"wp-block-wd-divider wd-style-line\"><\/div>\n\n\n\n<h2 id=\"wd-8c6aeaa4\" class=\"wp-block-wd-title title\">8. Povra\u010dila in zamenjave izdelkov (na\u0161a odgovornost)<\/h2>\n\n\n\n<p id=\"wd-6bec64fc\" class=\"wp-block-wd-paragraph\">\u010ce se potrdi, da je te\u017eava <strong>na\u0161a napaka<\/strong> (napa\u010den izdelek, po\u0161kodovan, prete\u010den ali okvarjen izdelek):<\/p>\n\n\n\n<p id=\"wd-88c325df\" class=\"wp-block-wd-paragraph\">Ponudili bomo eno od naslednjih mo\u017enosti:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Ponovno po\u0161iljanje naro\u010dila brezpla\u010dno<\/strong>, vklju\u010dno s stro\u0161ki dostave<br\/>ALI<\/li>\n\n\n\n<li><strong>Celotno povra\u010dilo<\/strong> na ban\u010dni ra\u010dun stranke ali na izvirni na\u010din pla\u010dila<\/li>\n<\/ul>\n\n\n\n<p id=\"wd-41223ed5\" class=\"wp-block-wd-paragraph\">\u2714 Povra\u010dilo vklju\u010duje <strong>ceno izdelka + stro\u0161ke dostave<\/strong><br\/>\u2714 \u010cas obdelave: <strong>7\u201314 delovnih dni<\/strong><\/p>\n\n\n\n<p id=\"wd-584e3e02\" class=\"wp-block-wd-paragraph\">Stranka bo prejela <strong>celoten znesek brez odbitkov<\/strong>.<\/p>\n\n\n\n<div id=\"wd-dc629414\" class=\"wp-block-wd-divider wd-style-line\"><\/div>\n\n\n\n<h2 id=\"wd-8d81bdf0\" class=\"wp-block-wd-title title\">9. Stro\u0161ki vra\u010dila po\u0161iljke<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Stro\u0161ki vra\u010dila po\u0161iljke (\u010de veljajo) so <strong>v breme stranke<\/strong><\/li>\n\n\n\n<li>Razen v primerih, ko je napaka <strong>v celoti na\u0161a<\/strong>, v tem primeru krijemo vse stro\u0161ke<\/li>\n<\/ul>\n\n\n\n<div id=\"wd-f99e5182\" class=\"wp-block-wd-divider wd-style-line\"><\/div>\n\n\n\n<h2 id=\"wd-2345d4d2\" class=\"wp-block-wd-title title\">10. Podpora strankam<\/h2>\n\n\n\nNa\u0161a podporna ekipa vam je na voljo <strong>24\/7<\/strong> za pomo\u010d.\n\n\n\n<p id=\"wd-96cb876f\" class=\"wp-block-wd-paragraph\">\ud83d\udcf1 WhatsApp: <strong>+201503555598<\/strong><br\/>\ud83d\udce7 E-po\u0161ta: <strong>bazaarexpressapp@gmail.com<\/strong><\/p>\n<\/div>\n\n\n\n<div id=\"wd-7f92c65a\" class=\"wp-block-wd-column wd-sticky-on-lg wd-align-s-start\">\n<h2 id=\"wd-01a6efe1\" class=\"wp-block-wd-title title\">Potrebujete pomo\u010d?<\/h2>\n\n\n\n<ul id=\"wd-d5991ee1\" class=\"wp-block-wd-list wd-list wd-type-image wd-style-default\">\n<li id=\"wd-e1629606\" class=\"wp-block-wd-list-item\"><div class=\"wd-icon\"><img loading=\"lazy\" decoding=\"async\" width=\"450\" height=\"450\" src=\"https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/free-whatsapp-logo-3d-illustration-download-in-png-blend-fbx-gltf-file-formats-social-media-pack-logos-illustrations-4642760@0.webp\" alt=\"\" class=\"wp-image-34820\" title=\"\" srcset=\"https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/free-whatsapp-logo-3d-illustration-download-in-png-blend-fbx-gltf-file-formats-social-media-pack-logos-illustrations-4642760@0.webp 450w, https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/free-whatsapp-logo-3d-illustration-download-in-png-blend-fbx-gltf-file-formats-social-media-pack-logos-illustrations-4642760@0-300x300.webp 300w, https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/free-whatsapp-logo-3d-illustration-download-in-png-blend-fbx-gltf-file-formats-social-media-pack-logos-illustrations-4642760@0-150x150.webp 150w, https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/free-whatsapp-logo-3d-illustration-download-in-png-blend-fbx-gltf-file-formats-social-media-pack-logos-illustrations-4642760@0-430x430.webp 430w\" sizes=\"auto, (max-width: 450px) 100vw, 450px\" \/><\/div><span class=\"wd-list-content\"><a href=\"#https:\/\/wa.me\/+201143320146\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">(+20) 1503555598<\/a><\/span><\/li>\n\n\n\n<li id=\"wd-771a7274\" class=\"wp-block-wd-list-item\"><div class=\"wd-icon\"><img loading=\"lazy\" decoding=\"async\" width=\"1500\" height=\"1500\" src=\"https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/Messenger.jpg\" alt=\"\" class=\"wp-image-34852\" title=\"\" srcset=\"https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/Messenger.jpg 1500w, https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/Messenger-300x300.jpg 300w, https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/Messenger-800x800.jpg 800w, https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/Messenger-150x150.jpg 150w, https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/Messenger-768x768.jpg 768w, https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/Messenger-430x430.jpg 430w, https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/Messenger-700x700.jpg 700w\" sizes=\"auto, (max-width: 1500px) 100vw, 1500px\" \/><\/div><span class=\"wd-list-content\"><a href=\"#\">Messenger<\/a><\/span><\/li>\n\n\n\n<li id=\"wd-4e13e4ae\" class=\"wp-block-wd-list-item\"><div class=\"wd-icon\"><img loading=\"lazy\" decoding=\"async\" width=\"735\" height=\"667\" src=\"https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/d7ddf0e936c39db320e15869d30eda95.jpg\" alt=\"\" class=\"wp-image-34823\" title=\"\" srcset=\"https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/d7ddf0e936c39db320e15869d30eda95.jpg 735w, https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/d7ddf0e936c39db320e15869d30eda95-331x300.jpg 331w, https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/d7ddf0e936c39db320e15869d30eda95-430x390.jpg 430w, https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/d7ddf0e936c39db320e15869d30eda95-700x635.jpg 700w, https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/d7ddf0e936c39db320e15869d30eda95-150x136.jpg 150w\" sizes=\"auto, (max-width: 735px) 100vw, 735px\" \/><\/div><span class=\"wd-list-content\"><a href=\"bazaarexpressapp@gmail.com\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">E-po\u0161ta: bazaarexpressapp@gmail.com<\/a><\/span><\/li>\n<\/ul>\n\n\n\t\t\t<div\n\t\t\t\t\t\tid=\"wd-d2c63a01\"\n\t\t\t\t\t\tclass=\" wd-social-icons wd-style-colored wd-size-default social-follow wd-shape-circle  wd-d2c63a01\">\n\t\t\t\t\t\t\t\t\n\n<span id=\"wd-617d8ed6\" class=\"wp-block-wd-paragraph wd-label\">Naro\u010dite se<\/span>\n\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<a rel=\"noopener noreferrer nofollow\" href=\"https:\/\/www.facebook.com\/share\/19C6P9wb9Y\/\" target=\"_blank\" class=\" wd-social-icon social-facebook\" aria-label=\"Facebook social link\">\n\t\t\t\t\t\t<span class=\"wd-icon\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<a rel=\"noopener noreferrer nofollow\" href=\"https:\/\/www.instagram.com\/bazaarexpressapp\/?igsh=YzljYTk1ODg3Zg#\" target=\"_blank\" class=\" wd-social-icon social-instagram\" aria-label=\"Instagram social link\">\n\t\t\t\t\t\t<span class=\"wd-icon\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":174,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-68475","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/bazaar.express\/sl\/wp-json\/wp\/v2\/pages\/68475","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bazaar.express\/sl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bazaar.express\/sl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bazaar.express\/sl\/wp-json\/wp\/v2\/users\/174"}],"replies":[{"embeddable":true,"href":"https:\/\/bazaar.express\/sl\/wp-json\/wp\/v2\/comments?post=68475"}],"version-history":[{"count":1,"href":"https:\/\/bazaar.express\/sl\/wp-json\/wp\/v2\/pages\/68475\/revisions"}],"predecessor-version":[{"id":68476,"href":"https:\/\/bazaar.express\/sl\/wp-json\/wp\/v2\/pages\/68475\/revisions\/68476"}],"wp:attachment":[{"href":"https:\/\/bazaar.express\/sl\/wp-json\/wp\/v2\/media?parent=68475"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}