{"id":68520,"date":"2025-01-24T20:12:06","date_gmt":"2025-01-24T20:12:06","guid":{"rendered":"https:\/\/bazaar.express\/return-and-exchange\/"},"modified":"2026-06-04T19:12:39","modified_gmt":"2026-06-04T19:12:39","slug":"return-and-exchange","status":"publish","type":"page","link":"https:\/\/bazaar.express\/sr\/return-and-exchange\/","title":{"rendered":"Politika povra\u0107aja i zamene"},"content":{"rendered":"\n<div id=\"wd-42f375a5\" class=\"wp-block-wd-row\">\n<div id=\"wd-ab37dd53\" class=\"wp-block-wd-column\">\n<p id=\"wd-ec86d08b\" class=\"wp-block-wd-paragraph\"><strong>Poslednje a\u017euriranje: 06\/01\/2026<\/strong><\/p>\n\n\n\n<p id=\"wd-6f4ba513\" class=\"wp-block-wd-paragraph\">U <strong>Bazaar Express<\/strong> nastojimo da obezbedimo proizvode visokog kvaliteta i bezbedno iskustvo kupovine. Molimo vas da pa\u017eljivo pro\u010ditate na\u0161u politiku povra\u0107aja i reklamacija pre nego \u0161to po\u0161aljete porud\u017ebinu.<\/p>\n\n\n\n<div id=\"wd-64ca2dc1\" class=\"wp-block-wd-divider wd-style-line\"><\/div>\n\n\n\n<h2 id=\"wd-c1466e04\" class=\"wp-block-wd-title title\">1. Povra\u0107aj i zamena \u2013 slu\u010dajevi kada se prihvataju<\/h2>\n\n\n\n<p id=\"wd-25d17e47\" class=\"wp-block-wd-paragraph\">Prihvatamo <strong>povra\u0107aj ili zamenu<\/strong> samo u slede\u0107im slu\u010dajevima:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Proizvod stigne <strong>o\u0161te\u0107en<\/strong><\/li>\n\n\n\n<li>Proizvod je <strong>istekao po isporuci<\/strong><\/li>\n\n\n\n<li>Kupac dobije <strong>pogre\u0161an artikal<\/strong><\/li>\n\n\n\n<li>Proizvod ima <strong>proizvodni nedostatak<\/strong><\/li>\n<\/ul>\n\n\n\n<p id=\"wd-dfc75c02\" class=\"wp-block-wd-paragraph\">Svaki problem mora biti prijavljen <strong>u roku od 48 sati od isporuke<\/strong>.<\/p>\n\n\n\n<div id=\"wd-16274de7\" class=\"wp-block-wd-divider wd-style-line\"><\/div>\n\n\n\n<h2 id=\"wd-eb71ee1b\" class=\"wp-block-wd-title title\">2. Uslovi za dokaz i reklamaciju<\/h2>\n\n\n\n<p id=\"wd-59a16323\" class=\"wp-block-wd-paragraph\">Da bismo obradili bilo koji zahtev za povra\u0107aj, zamenu ili refundaciju, kupac mora da dostavi:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Jasne fotografije ili video snimke proizvoda<\/li>\n\n\n\n<li>Originalno pakovanje<\/li>\n\n\n\n<li>Broj porud\u017ebine<\/li>\n<\/ul>\n\n\n\n<p id=\"wd-a4032a05\" class=\"wp-block-wd-paragraph\">Reklamacije bez dovoljno dokaza mogu biti odbijene.<\/p>\n\n\n\n<div id=\"wd-15284a5c\" class=\"wp-block-wd-divider wd-style-line\"><\/div>\n\n\n\n<h2 id=\"wd-3346a822\" class=\"wp-block-wd-title title\">3. Artikli koji se ne mogu vratiti<\/h2>\n\n\n\n<p id=\"wd-653c5edd\" class=\"wp-block-wd-paragraph\">Iz higijenskih i bezbednosnih razloga, <strong>ne prihvatamo povra\u0107aj ni refundaciju<\/strong> u slede\u0107im slu\u010dajevima:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Proizvod je <strong>otvoren ili kori\u0161\u0107en<\/strong><\/li>\n\n\n\n<li>Zahtev za povra\u0107aj se odnosi na <strong>carinske takse ili da\u017ebine<\/strong> koje kupac odbija da plati<\/li>\n\n\n\n<li>Problem se zasniva na <strong>la\u017enim ili obmanjuju\u0107im tvrdnjama<\/strong><\/li>\n\n\n\n<li>Proizvodi o\u0161te\u0107eni zbog nepravilne upotrebe ili rukovanja<\/li>\n<\/ul>\n\n\n\n<p id=\"wd-37e894df\" class=\"wp-block-wd-paragraph\">\u26a0\ufe0f Napomena:<br\/>Mi <strong>nismo odgovorni za carinske odluke<\/strong>, ali uvek poma\u017eemo na\u0161im kupcima da <strong>koliko god je mogu\u0107e smanje carinske tro\u0161kove<\/strong>.<\/p>\n\n\n\n<div id=\"wd-e7c80a64\" class=\"wp-block-wd-divider wd-style-line\"><\/div>\n\n\n\n<h2 id=\"wd-1749d5a5\" class=\"wp-block-wd-title title\">4. Napomena o poklonima<\/h2>\n\n\n\n<p id=\"wd-fee016a2\" class=\"wp-block-wd-paragraph\">U nekim po\u0161iljkama mo\u017eemo uklju\u010diti <strong>besplatne poklone<\/strong> kako bismo kupcima omogu\u0107ili da otkriju jo\u0161 na\u0161ih proizvoda.<br\/>Ovi pokloni su <strong>promotivni<\/strong> i <strong>nisu garantovani<\/strong> uz svaku porud\u017ebinu.<\/p>\n\n\n\n<div id=\"wd-c951aca6\" class=\"wp-block-wd-divider wd-style-line\"><\/div>\n\n\n\n<h2 id=\"wd-2b238820\" class=\"wp-block-wd-title title\">5. Me\u0111unarodna dostava i politika te\u017eine<\/h2>\n\n\n\n<p id=\"wd-47928d8c\" class=\"wp-block-wd-paragraph\">Zbog me\u0111unarodnih propisa o dostavi kozmetike:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ako porud\u017ebina <strong>prema\u0161uje 3 kg<\/strong>, posebno kozmeti\u010dki proizvodi, mo\u017ee biti poslata u <strong>vi\u0161e paketa<\/strong><\/li>\n\n\n\n<li>Svaki paket ne\u0107e prelaziti <strong>3 kg po kutiji<\/strong>, u skladu sa me\u0111unarodnim zakonima o isporuci<\/li>\n<\/ul>\n\n\n\n<p id=\"wd-9f10ef4e\" class=\"wp-block-wd-paragraph\">To <strong>ne uti\u010de na vrednost porud\u017ebine niti koli\u010dinu proizvoda<\/strong>.<\/p>\n\n\n\n<div id=\"wd-63ff5279\" class=\"wp-block-wd-divider wd-style-line\"><\/div>\n\n\n\n<h2 id=\"wd-de1f2198\" class=\"wp-block-wd-title title\">6. Dostavna slu\u017eba i pra\u0107enje po\u0161iljke<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Trenutno porud\u017ebine \u0161aljemo preko <strong>DHL<\/strong><\/li>\n\n\n\n<li>Nakon slanja po\u0161iljke dobi\u0107ete <strong>broj za pra\u0107enje<\/strong> kako biste mogli da pratite status isporuke<\/li>\n<\/ul>\n\n\n\n<div id=\"wd-8c1012c2\" class=\"wp-block-wd-divider wd-style-line\"><\/div>\n\n\n\n<h2 id=\"wd-ed962087\" class=\"wp-block-wd-title title\">7. Radni dani dostavne kompanije<\/h2>\n\n\n\n<p id=\"wd-6ea7d220\" class=\"wp-block-wd-paragraph\">Imajte u vidu da dostava u Egiptu <strong>ne<\/strong> radi na:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Petkom<\/li>\n\n\n\n<li>Subotom<\/li>\n\n\n\n<li>Zvani\u010dnim dr\u017eavnim praznicima u Egiptu<\/li>\n<\/ul>\n\n\n\n<p id=\"wd-2988b6db\" class=\"wp-block-wd-paragraph\">Ka\u0161njenja tokom ovih perioda nisu pod na\u0161om kontrolom.<\/p>\n\n\n\n<div id=\"wd-0e2e2259\" class=\"wp-block-wd-divider wd-style-line\"><\/div>\n\n\n\n<h2 id=\"wd-8c6aeaa4\" class=\"wp-block-wd-title title\">8. Refundacije i zamene (na\u0161a odgovornost)<\/h2>\n\n\n\n<p id=\"wd-6bec64fc\" class=\"wp-block-wd-paragraph\">Ako se potvrdi da je problem <strong>na\u0161a gre\u0161ka<\/strong> (pogre\u0161an artikal, o\u0161te\u0107en, istekao ili neispravan proizvod):<\/p>\n\n\n\n<p id=\"wd-88c325df\" class=\"wp-block-wd-paragraph\">Ponudi\u0107emo jednu od slede\u0107ih opcija:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Ponovno slanje po\u0161iljke bez ikakvih tro\u0161kova<\/strong>, uklju\u010duju\u0107i tro\u0161kove dostave<br\/>ILI<\/li>\n\n\n\n<li><strong>Puni povra\u0107aj novca<\/strong> na bankovni ra\u010dun kupca ili na originalni na\u010din pla\u0107anja<\/li>\n<\/ul>\n\n\n\n<p id=\"wd-41223ed5\" class=\"wp-block-wd-paragraph\">\u2714 Refundacija obuhvata <strong>cenu proizvoda + tro\u0161kove dostave<\/strong><br\/>\u2714 Rok obrade: <strong>7\u201314 radnih dana<\/strong><\/p>\n\n\n\n<p id=\"wd-584e3e02\" class=\"wp-block-wd-paragraph\">Kupac \u0107e dobiti <strong>pun iznos bez odbitaka<\/strong>.<\/p>\n\n\n\n<div id=\"wd-dc629414\" class=\"wp-block-wd-divider wd-style-line\"><\/div>\n\n\n\n<h2 id=\"wd-8d81bdf0\" class=\"wp-block-wd-title title\">9. Tro\u0161kovi povratne dostave<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Tro\u0161kovi povratne dostave (ako su primenljivi) su <strong>na teret kupca<\/strong><\/li>\n\n\n\n<li>Osim u slu\u010dajevima kada je gre\u0161ka <strong>u potpunosti na\u0161a<\/strong>, tada mi snosimo sve tro\u0161kove<\/li>\n<\/ul>\n\n\n\n<div id=\"wd-f99e5182\" class=\"wp-block-wd-divider wd-style-line\"><\/div>\n\n\n\n<h2 id=\"wd-2345d4d2\" class=\"wp-block-wd-title title\">10. Korisni\u010dka podr\u0161ka<\/h2>\n\n\n\n<p id=\"wd-61ebf6c9\" class=\"wp-block-wd-paragraph\">Na\u0161 tim za podr\u0161ku vam je na raspolaganju <strong>24\/7<\/strong>.<\/p>\n\n\n\n<p id=\"wd-96cb876f\" class=\"wp-block-wd-paragraph\">\ud83d\udcf1 WhatsApp: <strong>+201503555598<\/strong><br\/>\ud83d\udce7 Email: <strong>bazaarexpressapp@gmail.com<\/strong><\/p>\n<\/div>\n\n\n\n<div id=\"wd-7f92c65a\" class=\"wp-block-wd-column wd-sticky-on-lg wd-align-s-start\">\n<h2 id=\"wd-01a6efe1\" class=\"wp-block-wd-title title\">Treba vam pomo\u0107?<\/h2>\n\n\n\n<ul id=\"wd-d5991ee1\" class=\"wp-block-wd-list wd-list wd-type-image wd-style-default\">\n<li id=\"wd-e1629606\" class=\"wp-block-wd-list-item\"><div class=\"wd-icon\"><img loading=\"lazy\" decoding=\"async\" width=\"450\" height=\"450\" src=\"https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/free-whatsapp-logo-3d-illustration-download-in-png-blend-fbx-gltf-file-formats-social-media-pack-logos-illustrations-4642760@0.webp\" alt=\"\" class=\"wp-image-34820\" title=\"\" srcset=\"https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/free-whatsapp-logo-3d-illustration-download-in-png-blend-fbx-gltf-file-formats-social-media-pack-logos-illustrations-4642760@0.webp 450w, https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/free-whatsapp-logo-3d-illustration-download-in-png-blend-fbx-gltf-file-formats-social-media-pack-logos-illustrations-4642760@0-300x300.webp 300w, https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/free-whatsapp-logo-3d-illustration-download-in-png-blend-fbx-gltf-file-formats-social-media-pack-logos-illustrations-4642760@0-150x150.webp 150w, https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/free-whatsapp-logo-3d-illustration-download-in-png-blend-fbx-gltf-file-formats-social-media-pack-logos-illustrations-4642760@0-430x430.webp 430w\" sizes=\"auto, (max-width: 450px) 100vw, 450px\" \/><\/div><span class=\"wd-list-content\"><a href=\"#https:\/\/wa.me\/+201143320146\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">(+20) 1503555598<\/a><\/span><\/li>\n\n\n\n<li id=\"wd-771a7274\" class=\"wp-block-wd-list-item\"><div class=\"wd-icon\"><img loading=\"lazy\" decoding=\"async\" width=\"1500\" height=\"1500\" src=\"https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/Messenger.jpg\" alt=\"\" class=\"wp-image-34852\" title=\"\" srcset=\"https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/Messenger.jpg 1500w, https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/Messenger-300x300.jpg 300w, https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/Messenger-800x800.jpg 800w, https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/Messenger-150x150.jpg 150w, https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/Messenger-768x768.jpg 768w, https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/Messenger-430x430.jpg 430w, https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/Messenger-700x700.jpg 700w\" sizes=\"auto, (max-width: 1500px) 100vw, 1500px\" \/><\/div><span class=\"wd-list-content\"><a href=\"#\">Messenger<\/a><\/span><\/li>\n\n\n\n<li id=\"wd-4e13e4ae\" class=\"wp-block-wd-list-item\"><div class=\"wd-icon\"><img loading=\"lazy\" decoding=\"async\" width=\"735\" height=\"667\" src=\"https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/d7ddf0e936c39db320e15869d30eda95.jpg\" alt=\"\" class=\"wp-image-34823\" title=\"\" srcset=\"https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/d7ddf0e936c39db320e15869d30eda95.jpg 735w, https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/d7ddf0e936c39db320e15869d30eda95-331x300.jpg 331w, https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/d7ddf0e936c39db320e15869d30eda95-430x390.jpg 430w, https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/d7ddf0e936c39db320e15869d30eda95-700x635.jpg 700w, https:\/\/bazaar.express\/wp-content\/uploads\/2025\/07\/d7ddf0e936c39db320e15869d30eda95-150x136.jpg 150w\" sizes=\"auto, (max-width: 735px) 100vw, 735px\" \/><\/div><span class=\"wd-list-content\"><a href=\"bazaarexpressapp@gmail.com\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Email: bazaarexpressapp@gmail.com<\/a><\/span><\/li>\n<\/ul>\n\n\n\t\t\t<div\n\t\t\t\t\t\tid=\"wd-d2c63a01\"\n\t\t\t\t\t\tclass=\" wd-social-icons wd-style-colored wd-size-default social-follow wd-shape-circle  wd-d2c63a01\">\n\t\t\t\t\t\t\t\t\n\n<span id=\"wd-617d8ed6\" class=\"wp-block-wd-paragraph wd-label\">Pretplatite se<\/span>\n\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<a rel=\"noopener noreferrer nofollow\" href=\"https:\/\/www.facebook.com\/share\/19C6P9wb9Y\/\" target=\"_blank\" class=\" wd-social-icon social-facebook\" aria-label=\"Facebook social link\">\n\t\t\t\t\t\t<span class=\"wd-icon\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<a rel=\"noopener noreferrer nofollow\" href=\"https:\/\/www.instagram.com\/bazaarexpressapp\/?igsh=YzljYTk1ODg3Zg#\" target=\"_blank\" class=\" wd-social-icon 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class=\"wd-icon\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":174,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-68520","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/bazaar.express\/sr\/wp-json\/wp\/v2\/pages\/68520","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bazaar.express\/sr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bazaar.express\/sr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bazaar.express\/sr\/wp-json\/wp\/v2\/users\/174"}],"replies":[{"embeddable":true,"href":"https:\/\/bazaar.express\/sr\/wp-json\/wp\/v2\/comments?post=68520"}],"version-history":[{"count":1,"href":"https:\/\/bazaar.express\/sr\/wp-json\/wp\/v2\/pages\/68520\/revisions"}],"predecessor-version":[{"id":68521,"href":"https:\/\/bazaar.express\/sr\/wp-json\/wp\/v2\/pages\/68520\/revisions\/68521"}],"wp:attachment":[{"href":"https:\/\/bazaar.express\/sr\/wp-json\/wp\/v2\/media?parent=68520"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}