Return & Exchange Policy – Bazaar Express – Your Global Gateway to 100% Natural Egyptian Products

Last updated: 06/01/2026

At Bazaar Express, we aim to provide high-quality products and a smooth shopping experience. Please read our refund and return policy carefully before placing an order.

1. Returns & Exchanges – Accepted Cases

We accept returns or exchanges only in the following situations:

The product arrives damaged
The product is expired upon delivery
The customer receives a wrong item
The product has a manufacturing defect

Any issue must be reported within 48 hours of delivery.

2. Proof & Claim Requirements

To process any return, exchange, or refund request, the customer must provide:

Clear photos or videos of the product
Original packaging
Order number

Claims without sufficient proof may be rejected.

3. Non-Returnable Items

Due to hygiene and safety reasons, we do not accept returns or refunds in the following cases:

The product has been opened or used
The return request is related to customs fees or duties that the customer refuses to pay
The issue is based on false or misleading claims
Products damaged due to misuse or improper handling

⚠️ Please note:
We are not responsible for customs decisions, but we always assist our customers to minimize customs charges whenever possible.

4. Free Gifts Disclaimer

In some shipments, we may include free gifts to help customers discover more of our products.
These gifts are promotional and not guaranteed with every order.

5. International Shipping & Weight Policy

Due to international shipping regulations for cosmetics:

If an order exceeds 3 kg, especially cosmetic products, it may be shipped in multiple packages
Each package will not exceed 3 kg per box, in compliance with international shipping laws

This does not affect the order value or product quantity.

6. Shipping Carrier & Tracking

We currently ship orders via DHL
A tracking number will be provided once the shipment is dispatched so customers can monitor delivery status

7. Shipping Company Working Days

Please note that shipping operations in Egypt do not operate on:

Fridays
Saturdays
Official public holidays in Egypt

Delays during these periods are beyond our control.

8. Refunds & Replacements (Our Responsibility)

If the issue is confirmed to be our mistake (wrong item, damaged, expired, or defective product):

We will offer one of the following options:

Resend the shipment at no cost, including shipping fees
OR
Full refund to the customer’s bank account or original payment method

✔ Refunds include product cost + shipping fees
✔ Processing time: 7–14 business days

The customer will receive the full amount with no deductions.

9. Return Shipping Costs

Return shipping costs (if applicable) are the customer’s responsibility
Except in cases where the error is entirely ours, in which case we cover all costs